At U & I Medicine Point, we strive to provide the highest quality healthcare products and services. Please read our Return and Refund Policy carefully before making a purchase.
1. No Returns or Exchanges
Due to the nature of medical, pharmaceutical, and healthcare products, we do not accept returns, exchanges, or refunds once an order has been successfully delivered. All sales are final.
2. No Cancellation After Dispatch
Orders cannot be cancelled or refunded once they have been dispatched from our pharmacy facility.
3. Non-Returnable Categories
For health, safety, and regulatory reasons, all medicines, wellness items, and personal care products are strictly non-returnable once they leave our possession.
4. Damaged or Wrong Item Delivered
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery at support@uandimedicinepoint.com or call 8800646774. We will arrange a free replacement or full refund after verifying the issue.
5. Refund Process (Exceptions Only)
In cases where a refund is approved under Section 4 (Damaged or Wrong Item), the refund will be processed back to your original payment method within 5 to 7 business days.